Privacy Policy

Your privacy and data security are our top priorities. Learn how we protect your information with HIPAA-compliant practices.

Legal Notice: This privacy policy is provided for informational purposes. Please consult with legal counsel to ensure compliance with applicable privacy laws and regulations.

Last Updated: December 2024

Information We Collect

When you use our services or contact us, we may collect the following types of information:

  • Contact Information: Name, email address, phone number, and mailing address
  • Professional Information: Medical specialty, practice name, NPI number, and state of practice
  • Credential Documents: Professional licenses, certifications, and other credentialing materials (when voluntarily provided)
  • Practice Information: Practice type, current challenges, and service preferences
  • Technical Information: IP address, browser type, device information, and website usage data

Important: We do not collect Protected Health Information (PHI) through our website. Any PHI handling is done through secure, HIPAA-compliant channels as part of our billing services.

How We Use Your Information

We use your information for the following purposes:

Service Delivery: Provide medical billing, credentialing, and referral services
Communication: Respond to inquiries and provide customer support
Analysis & Reporting: Conduct revenue analysis and provide customized reports
Marketing (with consent): Send relevant service updates and educational content

Data Security & HIPAA Compliance

As a healthcare service provider, we maintain the highest standards of data security and HIPAA compliance:

Encryption

All data transmitted and stored is encrypted using industry-standard protocols

Access Control

Strict access controls and authentication measures protect your information

SOC 2 Certified

We maintain SOC 2 Type II certification for security and availability

Data Retention

We retain your information only as long as necessary to provide our services and meet legal obligations. Specifically:

  • Contact Information: Retained for the duration of our business relationship plus 7 years for legal compliance
  • Credential Documents: Stored securely during active credentialing processes and deleted upon completion or client request
  • Website Analytics: Anonymized data retained for up to 26 months for service improvement
  • Marketing Communications: Retained until you unsubscribe or request deletion

Your Privacy Rights

You have the following rights regarding your personal information:

Access & Portability: Request a copy of your personal information we have on file
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications at any time

Cookies & Analytics

We use cookies and similar technologies to improve your website experience:

  • Essential Cookies: Required for website functionality (always active)
  • Analytics Cookies: Help us understand website usage (optional, requires consent)
  • Marketing Cookies: Used for targeted advertising (optional, requires consent)

You can manage your cookie preferences through the cookie banner or your browser settings.

Privacy Questions & Requests

For any privacy-related questions or to exercise your rights, please contact our Privacy Officer:

We will respond to your privacy requests within 30 days and may require identity verification for security purposes.

MediBridge RCM

123 Medical Plaza Dr, Suite 200

Healthcare City, HC 12345

Back to Home Contact Us